Group Home Certificate Holders
GROUP HOME CERTIFICATE HOLDERS: Our online Group Home renewal courses will be temporarily unavailable beginning October 31, 2017. Please call our office at 818-885-1972 to discuss your training options. (Please note: this applies only to Group Home administrators--that is, your residents are age 18 and younger.)
(CC102) CC: Communication: The Key To Success
Just as communication is critical in the workplace, in family homes where an elder is aging in place, effective communication is vital. This section covers listening as well as speaking. We can’t emphasize enough the value of a caregiver that can communicate with a person – especially when speech is compromised, when dementia has clouded the ability to be understood, or when the caregiver and the elder speak different languages.